Bad automation tries to finish every conversation. Good systems know when to stop. An exei AI Customer Service Agent escalates early when nuance or emotion appears, passing context so humans don’t start cold. I’ve seen trust disappear when customers had to repeat themselves. Exei treats escalation as success, not failure. Conversations continue instead of restarting, which is honestly... https://medium.com/@aidanbutler110/ai-customer-service-agent-when-support-stops-chasing-its-own-tail-0a8228b3dcd3?postPublishedType=initial